GlacierGrid Help Center

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GlacierGrid Help Center

Troubleshooting Your System

Troubleshooting Your System

Find out how to reset your hardware, what to do when you receive an alert, and more about how to troubleshoot issues.

Why am I not receiving data in my dashboard?

HVAC Thermostat

My thermostat is offline

My thermostat has no power – what should I do?

I'm locked out of my thermostat – what should I do?

My HVAC unit is broken, is over condensating

Cooling is on, but my spaces' temperature will not come down

My thermostat's wifi router is offline

My zone sensor doesn't have power, got damaged, or is offline.

Zone Sensor Placement Best Practices

I want to temporarily change my thermostat temperature – what should I do?

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GlacierGrid Sensors and Hubs

I have a thermometer reading a different temperature than my sensor.

How do I reset my sensor?

What do the lights on my sensors and hub mean?

How do I set up my smart thermostat system?

What is the ideal Temperature and Humidity Sensor Placement?

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Alert Troubleshooting

Where can I see active alerts for my account or locations?

How do I change when I receive alerts?

How do I schedule or pause my alerts?

Why am I not receiving alerts?

I'm receiving too many alerts!

I received a Missing Data Alert. How do I resolve it?

I received a Gateway Offline Alert. How do I resolve it?

I received a Low Battery Alert. How do I replace my sensor or battery?

I received a Degraded Connection Alert. How do I resolve it?

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Temperature Graph

Understanding my temperature graph

Dashboard

I can't view a location in my dashboard, what should I do?